Below is a consolidated **Razorpay-compliant Refund & Cancellation Policy** tailored exactly to your operational model and Indian compliance expectations. You can publish this as: **[https://purpletrendai.com/refund-cancellation-policy](https://purpletrendai.com/refund-cancellation-policy)** --- # Refund & Cancellation Policy **Effective Date:** [Insert Date] This Refund & Cancellation Policy governs subscription payments and credit usage for services offered by **Jupiter Software & Engineering LLP**, Sangli, Maharashtra, India (“Company”, “we”, “us”, or “our”) through the platform PurpleTrend AI. By purchasing a subscription, you agree to the terms stated below. --- ## 1. Subscription Model PurpleTrend AI offers the following subscription plans: * **Basic Plan (Monthly)** * **Pro Plan (Monthly)** All subscriptions: * Are prepaid * Are billed on a recurring basis * Automatically renew every 30 days from the previous successful charge date * Are processed securely via Razorpay Subscription charges are automatically deducted unless cancelled prior to the renewal date. --- ## 2. Credit Allocation & Validity Upon successful payment confirmation: * Monthly subscription credits are added immediately to the user’s account. * Monthly credits expire 30 days from the date of issuance. * Unused monthly credits do not carry forward to the next billing cycle. * Top-up credits (if purchased separately) do not expire unless otherwise stated. Credits once used cannot be reversed or refunded. --- ## 3. No Refund Policy All subscription payments are **non-refundable**, including: * First-time purchases * Renewal charges * Partial usage periods * Unused credits * Mid-cycle cancellations Refunds will only be issued under the following limited circumstances: 1. If required by applicable law. 2. If ordered by a competent judicial or regulatory authority. 3. In cases of duplicate payment or demonstrably incorrect billing, subject to verification. No refund requests based on dissatisfaction, change of mind, partial usage, or unused credits will be entertained. --- ## 4. Duplicate or Incorrect Charges If a user believes they have been wrongly charged or charged twice: * A formal complaint must be submitted via email to: **[admin@purpletrendai.com](mailto:admin@purpletrendai.com)** * The complaint must include transaction ID, date, and registered email. Upon verification: * Approved refunds will be processed within **5–7 business days**. * Refunds will be credited back to the original payment method. * Actual credit timelines depend on the user’s bank or payment provider. --- ## 5. Technical Errors In case of: * Credit misallocation * System malfunction * Billing anomalies Users must report the issue via email. Upon verification: * The technical team will rectify the issue. * A formal communication will be sent to the user confirming resolution. * No monetary refund will be issued for technical issues unless legally required. --- ## 6. Cancellation Policy Users may cancel their subscription at any time via: **Settings Page → Subscription Management** Upon cancellation: * Auto-renewal will stop. * Access will continue until the end of the current paid billing cycle. * No partial or prorated refunds will be issued. If cancellation is done after a renewal charge: * That billing cycle remains active. * No refund will be provided. --- ## 7. Auto-Renewal Terms Subscriptions automatically renew every 30 days from the previous successful payment date. To avoid renewal charges, users must cancel before the next billing date. Failure to cancel before renewal constitutes authorization for automatic billing. --- ## 8. Payment Failure If a renewal payment fails: * Subscription access may be suspended immediately. * Access may be restored upon successful payment. * The Company reserves the right to terminate inactive subscriptions after repeated payment failures. --- ## 9. Processing Timeline For approved refunds (where applicable): * Processing time: 5–7 business days. * Refunds are issued to the original payment method. * Bank processing timelines may vary. --- ## 10. Dispute Resolution & Jurisdiction Any disputes arising out of subscription payments, refunds, or cancellations shall be subject to the exclusive jurisdiction of courts located in: **Sangli, Maharashtra, India** --- ## 11. Contact Information **Jupiter Software & Engineering LLP** Sangli, Maharashtra, India Email: [admin@purpletrendai.com](mailto:admin@purpletrendai.com) Support Response Time: Within 48 hours ---